Contact Us
Contact Us
Questions about an order, a Mettlora craft project, materials, components or how one of our creative kits works? Our customer care team is here to help.
We Are Here to Help
At Mettlora, we believe making should feel inspiring, approachable and enjoyable from the moment you open a project to the moment your finished piece comes together.
Whether you have a question about an order, need more information about a craft kit, want help understanding included materials or components, or need assistance with an issue related to your purchase, our team is ready to assist.
Our projects span embroidery and textile craft, clay and shaping, beads and decorative making, miniature building, journaling, paper craft and keepsake projects.
How to Reach Us
Contact Our Team
For questions about orders, shipping, craft kits, materials, missing or damaged components, returns, website issues or general inquiries, please contact us using the email address or form below.
Mettlora is an adult creative hobby and craft brand operated by Fuzhou Gulou District Binfen E-Commerce Co., Ltd.
How Can We Help?
Use the form below to send us your question. If your message relates to an existing order or craft kit, including the order number and product name will help us review your request more efficiently.
Quick Assistance
Track Your Order
Once your order ships, tracking information will be sent to the email address used at checkout so you can follow the progress of your package.
Missing or Damaged Components
If your craft kit arrives with a missing, damaged or incorrect component, contact us with your order number, product name and a clear description of the issue. Photos are helpful where applicable.
Craft Kit & Product Questions
Need more information about kit contents, materials, dimensions, difficulty, project components or general product information? Send us the product name and your question and our team will assist with the information available.
Returns & Refunds
If you need help with a return, refund, damaged order or another purchase-related issue, please contact our support team and review our Refund Policy for the applicable terms and instructions.
Project Instructions
If you need clarification about the instructions included with a Mettlora project, tell us which kit you are working on and which step you need help understanding.
Before Contacting Us
Providing a few helpful details can allow our team to review your request more efficiently.
Order Questions
Include your order number and the email address used at checkout.
Product Questions
Include the exact product or craft kit name.
Damaged Components
Include photographs showing the product, packaging or affected components where possible.
Instruction Questions
Tell us which step or component you need clarification about.
Making should feel enjoyable from start to finish.
We are here to help with the practical details that support your creative experience — from order questions and shipping support to craft kit information, components and general product assistance.