Terms of Service
Terms of Service
Welcome to Mettlora. These Terms of Service govern your access to and use of our website, online store, products and related services. By visiting our website, using our services or placing an order, you agree to these Terms and the policies published on our website.
Mettlora is an adult creative hobby and craft brand operated by Fuzhou Gulou District Binfen E-Commerce Co., Ltd. By placing an order through our online store, you enter into a purchase transaction with Fuzhou Gulou District Binfen E-Commerce Co., Ltd., subject to these Terms and the policies published on our website.
Use of Our Website
You may use our website for lawful personal shopping, product research, creative inspiration and informational purposes.
You agree not to use the website in any manner that interferes with its operation, security or availability, violates applicable law, infringes the rights of other customers or third parties, or attempts to gain unauthorized access to our systems.
We may update, modify, suspend or discontinue parts of the website, products, features or services from time to time where reasonably necessary.
Products, Materials & Intended Use
Adult Creative Hobby & Craft Products
Mettlora focuses on hands-on creative hobby and craft products intended primarily for adults.
Our range may include embroidery and textile craft, clay and shaping projects, beads and charms, miniature houses and model craft, journaling, paper craft, pressed-flower projects, keepsake making and other creative activities.
Mettlora products are not positioned as children's toys.
Product Contents & Materials
Materials, colors, quantities, tools, accessories, components and included items vary by product.
Depending on the project, a kit may contain thread, fabric, embroidery materials, clay, beads, charms, paper components, miniature parts, decorative elements, tools, accessories or other project-specific materials.
Please review the applicable product page before ordering to understand the contents and general nature of the project.
Small Components & Safe Handling
Some craft projects may contain small parts, sharp tools, needles, wire, beads, miniature components or other materials requiring careful handling.
Please use products only for their intended creative purpose, follow applicable instructions and keep small components or potentially hazardous materials away from children and pets where appropriate.
Project Instructions
Where applicable, Mettlora projects include instructions or guidance appropriate to the product.
Techniques, making time and difficulty can vary from one project to another. You are responsible for reviewing and following applicable instructions and using tools and materials with reasonable care.
Product Information & Handmade Results
Product Images & Colors
We make reasonable efforts to present product colors, materials, designs, components and details accurately.
However, actual colors and visual appearance may vary slightly depending on photography, lighting, screen settings, material batches and normal manufacturing variation.
Handmade Results May Vary
Craft projects are completed by individual makers. Finished results may therefore vary from product photography or examples shown on our website.
Differences in stitching, shaping, placement, tension, arrangement, painting, assembly, decoration, personal technique or creative decisions are a natural part of handmade work and do not necessarily indicate a product defect.
Right to Correct Information
We reserve the right to correct errors, inaccuracies or omissions relating to product descriptions, included materials, pricing, promotions, availability or other website information.
If a material error affects an order you have already placed, we may contact you for instructions or cancel the affected item and issue an appropriate refund where necessary.
Orders & Order Acceptance
Submitting an order does not necessarily mean that the order has been accepted.
We may decline or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment problems, inventory errors, pricing errors, shipping restrictions, duplicate transactions or incorrect order information.
If we cancel an order after payment has been successfully received, the applicable amount will be refunded to the original payment method.
Please carefully review your email address, shipping address, product selection, variation, quantity and order details before completing checkout.
Pricing & Payments
Pricing
Product prices, promotions, discounts and availability may change from time to time.
Once an order has been accepted and payment confirmed, later price changes will not normally alter the price of that confirmed order.
Payment Processing
Payments may be processed through third-party payment providers available at checkout.
Payment information is handled according to the applicable provider's systems and our Privacy Policy.
Shipping, Returns & Refunds
Shipping
Order processing, shipping methods, estimated delivery times, tracking and delivery-related information are described in our Shipping Policy.
Delivery estimates are estimates rather than guaranteed delivery dates and may be affected by carrier delays, destination conditions, customs processing, weather or other circumstances outside our reasonable control.
Returns
Return eligibility, return conditions, exchanges, damaged items, missing components and refund processing are governed by our Refund Policy.
Please contact customer support before sending any product back so that we can review your request and provide the applicable return instructions.
Used Craft Materials
Because many craft projects include consumable, alterable or individually arranged materials, products that have already been used, assembled, altered or partially consumed may not qualify for a standard return.
Defective, damaged, incorrect or incomplete orders will be reviewed according to our Refund Policy and applicable consumer rights.
Intellectual Property & Creative Content
The Mettlora name, branding, website design, text, graphics, product photography, project imagery, packaging artwork, instructions, illustrations, patterns, templates and other content displayed through our website or included with our products may be owned by, licensed to or otherwise lawfully used by Mettlora and its operator.
Such content may be protected by copyright, trademark and other applicable intellectual property laws.
Personal Craft Use
Unless otherwise stated, customers may use purchased project materials and instructions for personal, non-commercial creative use.
Patterns, Instructions & Designs
Purchasing a Mettlora product does not transfer ownership of our original patterns, project instructions, artwork, templates, photography, packaging design or other intellectual property.
Unless expressly authorized in writing or permitted by applicable law, you may not reproduce, redistribute, resell, publish, commercially exploit or systematically copy our patterns, instructions, project designs or website content.
Your Account Security
If account features are available, you are responsible for maintaining the confidentiality of your login credentials and for activity occurring through your account.
Please use accurate information when creating or using an account.
If you believe your account has been accessed or used without your authorization, please contact us promptly at service@mettlora.com .
Prohibited Conduct
You agree not to misuse our website, content, services or systems.
Use bots, scrapers, automated extraction tools or similar technologies to collect website data without authorization.
Attempt to gain unauthorized access to customer accounts, website systems, servers or networks.
Introduce malicious code, interfere with website performance or attempt to bypass security measures.
Submit fraudulent orders, payment information, reviews, claims or other intentionally misleading content.
Copy, distribute or commercially exploit Mettlora website content, product photography, patterns, instructions, designs or branding without permission.
Use our website or products in connection with unlawful, fraudulent or abusive activity.
We may restrict or terminate access to our services where we reasonably believe these Terms, applicable law or the rights of others have been violated.
Product Use & Limitation of Liability
Responsible Product Use
Mettlora products should be used in accordance with the relevant product information and instructions.
To the fullest extent permitted by applicable law, we are not responsible for loss or damage resulting from misuse, improper handling, unauthorized modification, unsafe tool use, use contrary to provided instructions or use for a purpose for which the product was not intended.
Individual Creative Results
Creative outcomes depend partly on individual technique and execution. We do not guarantee that every completed handmade project will look identical to examples, photography or other finished pieces shown on our website.
Website Availability
While we work to keep our website accurate, secure and available, we cannot guarantee that it will always operate without interruption, delay or technical error.
Liability Limits
To the fullest extent permitted by applicable law, Mettlora and its operator will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
Governing Law
These Terms of Service and any separate agreements through which we provide services to you shall be governed by and construed in accordance with the laws of the People's Republic of China.
Nothing in these Terms is intended to limit any mandatory consumer rights or protections that may apply to you under the laws of your place of residence.
If a dispute arises, we encourage you to contact us first so that we can attempt to resolve the matter through good-faith communication.
Third-Party Services & Links
Our website may use or link to services provided by third parties, including payment processors, shipping providers, analytics providers, advertising providers or other technology and service partners.
Third-party websites and services operate under their own terms, policies and practices. We are not responsible for the content or operation of third-party websites except to the extent required by applicable law.
Information about how personal information may be handled in connection with our website is described in our Privacy Policy.
Privacy
Your submission of personal information through our website is governed by our Privacy Policy.
Depending on your location, additional privacy choices or rights may also be described through our Privacy Policy or Your Privacy Choices page.
Changes to These Terms
We may update these Terms from time to time to reflect changes to our services, products, policies, business operations or applicable requirements.
The current version will be posted on this page together with the applicable “Last updated” date.
Your continued use of the website after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
Contact Us
If you have questions regarding these Terms of Service, please contact us:
Mettlora is operated by Fuzhou Gulou District Binfen E-Commerce Co., Ltd.