What types of creative projects does Mettlora offer?

Mettlora focuses on hands-on creative hobby and craft projects for adults. Our range may include embroidery and textile craft, clay and shaping projects, beads and charms, miniature houses and model craft, journaling, paper craft, pressed-flower projects, keepsake making and other creative activities.

Are Mettlora products designed for adults?

Yes. Mettlora is primarily focused on adult creative hobby and craft experiences. Our products are not positioned as children's toys. Individual projects may contain small parts, tools or materials that require careful handling. Please review the relevant product information before use and keep small components away from young children where appropriate.

What materials are included in Mettlora craft kits?

Materials vary depending on the project. Depending on the kit, contents may include thread, fabric, embroidery materials, clay, beads, charms, paper components, miniature building pieces, decorative elements, tools, accessories or other project-specific materials.

Please review the individual product page for the most relevant information about included materials and components.

Does every kit include exactly the same components?

No. Components, materials, quantities, colors, tools and accessories vary by product and project type. Please review the description and images on the applicable product page before placing your order.

Do I need previous craft experience?

Experience requirements vary by project. Some Mettlora projects may be suitable for people exploring a craft for the first time, while others may involve more detailed or time-intensive techniques.

Where available, please review the individual product description for information about the project style, included components and intended making experience.

Do Mettlora kits include instructions?

Where applicable, projects include instructions or guidance appropriate to that product. The exact format and level of detail may vary depending on the type of craft.

If you need clarification about a step in your project, contact us at service@mettlora.com and include the product name and the step you need help understanding.

What should I do if a component appears to be missing?

First, carefully check the packaging and all material compartments, as smaller components may be packed together or placed inside protective wrapping.

If you believe a component is missing, please contact our customer care team with your order number, product name and a description of the missing part. Photos of the kit and packaging may help us review the issue more efficiently.

How should I store unused craft materials?

Storage requirements depend on the specific material. In general, keep unused components clean, dry and organized, and avoid excessive heat, moisture or direct sunlight unless the product instructions state otherwise.

Materials such as clay, adhesives, paper components or specialty decorative pieces may have product-specific storage considerations.

How long will it take to receive my order?

We typically require 1–3 business days to process and prepare an order.

Standard delivery usually takes approximately 5–12 business days, depending on the destination, carrier conditions and other circumstances outside our direct control.

Once your order ships, available tracking information will be sent to the email address used at checkout.

How can I track my order?

Once your order has shipped, you will receive an email containing available tracking information.

Please allow time for the carrier's tracking system to update after the shipment has been processed.

Can I change my shipping address after placing an order?

If you notice an address error, contact us as soon as possible at service@mettlora.com.

We cannot guarantee that an address can be changed once an order has entered processing or has already been transferred to the carrier.

What should I do if my order arrives damaged or with missing components?

Please inspect your order when it arrives. If a product is damaged, defective, missing components or different from what you ordered, contact us within 48 hours of delivery.

Please include your order number together with clear photos of the product, packaging and affected components so our team can review the issue efficiently.

Can I return a Mettlora product?

Yes. From the date you receive your order, you have 30 days to request an eligible return.

Returned products must generally be in brand-new, unused condition and include the original packaging, tools, accessories, materials, instructions and other components originally supplied with the product.

Can I return a craft kit after I have started using it?

Products that have been used, assembled, altered or partially consumed may not be eligible for a standard return because many craft projects include materials that cannot reasonably be restored to their original unused condition after use.

If the reason for your request is a defect, missing component or incorrect item, contact our customer care team so the issue can be reviewed separately.

Can I exchange a product for another project or variation?

Exchanges may be available for eligible unused products within the applicable 30-day return period, subject to current product availability.

Please contact our customer care team before sending the original product back so we can review your request and provide the appropriate instructions.

Where should I send my return?

Approved returns are processed through our designated return facility in China.

Please contact our customer care team before sending any product back. The exact return address will be provided after your request has been reviewed and approved.

Please do not send returns to our registered business address unless our customer care team specifically instructs you to do so.

Are any products not eligible for return?

Certain products may not be eligible for return, including gift cards, customized or personalized products, and products that have been used, assembled, altered, consumed, damaged after delivery or returned with missing materials or components.

Please review our Refund Policy for the complete return eligibility requirements and exclusions.

How long does it take Mettlora to process a refund?

Once we receive and inspect an eligible returned product, Mettlora will process an approved refund within 3–5 business days.

How will my refund be issued?

Approved refunds are issued to the original payment method used for the applicable order unless otherwise required by law.

When will the refund appear in my account?

After Mettlora processes an approved refund, your bank, card issuer or payment provider may require an additional 5–10 business days to post the funds to your account.

Processing times after the refund leaves our system are determined by the applicable financial institution or payment provider.

What information should I include when asking for help with a project?

To help us understand your question, please provide the product name, your order number if applicable and a short explanation of the issue.

If your question relates to a particular material, tool, component or instruction step, a clear photograph may also be helpful.

Can customer support complete a project for me?

Our customer care team can help clarify available product information, kit contents and general instructions, but the hands-on making process is completed by the customer.

Will my finished project look exactly like the product photos?

Handmade results naturally vary. Differences in technique, placement, shaping, tension, arrangement and other creative choices can make each completed project slightly different.

Product photos are intended to show the design and general appearance of the project, while the finished result may reflect the individual maker's own work.